Leadership support that works where you do - on the shop floor, in the boardroom, or anywhere in between.

I coach people leading people - from store managers in fast-paced retail environments, to small business owners wearing 10 hats at once. My work is always grounded, actionable and real-world ready.

If you have ever turned a blind eye to a people problem for fear of saying the wrong thing - I can help! I offer 1:1 sessions, packages, retainers and workshop series’ to provide the guidance many leaders need to navigate the tricky human element of leadership.

If you could use some guidance with:

  • Difficult conversations (without damaging the relationship!)

  • Performance Management

  • Cultural change

  • Managing a casual workforce

  • Engagement/Retention

  • Feedback

  • Recruitment

then get in touch for a free - no obligation - 20 minute phone consultation to see if I’m the right fit.

Great leaders are developed, not born. While some people might have a natural affinity for soft skills, leadership is something that must be learned and refined. That is why every leader benefits from mentorship - whether that is from a trusted colleague, or a coach like me!

My greatest professional passion is getting stuck into real leadership challenges - the messy stuff, the everyday stuff - and helping leaders find clarity, confidence, and a practical path forward. When leaders feel supported, teams thrive.

I’ve worked across retail, manufacturing and administrative teams and what that has taught me is this: the core tenets of leadership don’t change (even when the context does) and that leaders at all levels need support.

My methodologies are not in the realm of mindset transformations, or inspirational mantras. My coaching is deeply pragmatic, providing actionable advice and straightforward support for the real challenges that come with leading people.

Services

Retail Leadership coaching

For retail leaders who need practical, on-the-ground support managing teams, culture and performance in a busy store environment.

  • Onsite Insight (Mystery Shop and coaching package).

  • Customer centricity.

  • 1:1 Leadership coaching.

  • Group sessions and workshops to align all your leaders with a common objective.

Are your regional managers stretched thin? Are your store managers needing additional support? Are you failing to see results in one location but don’t have the resources for diagnosis and ongoing training?

I can help fill the gaps, with tailored advice that is mindful of your in-house messaging.

Small Business Coaching

For small business owners managing staff for the first time (or the fifth!) - juggling performance, communication, and leadership on top of everything else!

  • Packages that cover the common pain points of small business leadership, providing real-time reactive support and mentorship.

  • 1:1 Leadership Quick Fix sessions - for when you just need to talk through a singular issue

Are you a small business leader who has found themselves underprepared for the human challenges of leadership? Do you wish you had a HR department to outsource some of the trickier aspects of running a business?

I can help give you the confidence to tackle these challenges head on.

Service spotlight…

ONSITE INSIGHT

Through Onsite Insight, my premium mystery shop service, I turn on-the-ground observations into leadership actions that drive improvement.

This is for retailers who want to elevate their customer experience - not just monitor it! Your customer experience is your leadership in action - get the insights you need to make meaningful change.

What is Onsite Insight?

More than your standard agency mystery shop.

  • Initial consultation with senior leadership to understand brand priorities and existing concerns to develop the tailored template for your report.

  • Incognito site visit - I will visit presenting as a customer, meanwhile making observations and gathering insights on what needs to change on a leadership level, in order to achieve superior customer experience.

  • Detailed report with not just observations, but recommendations.

  • Debrief session with either senior leadership or store leadership to discuss next steps

  • Optional additional coaching sessions to address what was observed.

Contact

Feeling underconfident, need some guidance but don’t know where to start? Send me a message with a brief description of what you’re facing and I will be in touch.